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Welcome to Berwick Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Prescriptions 

To reduce the footfall in the surgery you will be able to order your prescriptions online, should you need to bring your repeat prescription request to the surgery there is a box provided outside of the building. We appreciate your cooperation at this difficult time

RE: Coronavirus (COVID-19) and requests for fit notes (Med3)

 Sick note requests in relation to being off work. By law, medical evidence is not required for the first 7 days of sickness. For any period of illness less than 7 days you can self-certify.

In light of the emerging COVID-19 crisis it is likely a vast amount of people will be self-isolating in accordance with advice provided by the Government and Public Health. In these cases, your GP will not be able to issue you a sick note. We expect your employer to be sympathetic towards the circumstances.

If you remain unwell and unfit to work over seven days, the advice is to visit www.111.nhs.uk and complete an online self-assessment.

General Practice is under a lot of pressure  and needs to prioritise the healthcare needs of patients who are acutely unwell. We hope that you understand the current situation and apologise for any inconvenience.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/change/cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active Patient Participation Group exists to represent your views on our service.

Access

The premises is accessible to patients using wheelchairs.

General Data Protection Regulations: How information about you helps us to provide better care

Confidential information from your medical records is used by the NHS to improve the services offered in order that we can provide the best possible care for everyone.  This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.  This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.

We are committed to complying to right of access requests under Data Protection Act 2018 and the Freedom of Information Act 2000.

However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time. Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

The Information Commissioners Office has recognised the current situation in the NHS https://ico.org.uk/about-the-ico/news-and-events/icos-blog-on-its-information-rights-work/.

 We strive to be transparent and to work with an open culture. But at this time, whilst care of our patients and the safety of our staff takes precedent, it is likely that responses to some requests for information or records will be delayed. We apologise for this position in advance, and will endeavour to provide you with as much information as we can, as soon as we are able.

It may therefore take up to the statutory deadline of 3 months in certain cases to respond to Subject Access Requests.

 For Freedom of Information requests, the Practice will try and continue to process them as normal, but this will be dependent on the availability of staff.

 If you have a complaint linked to how we are dealing with requests, please contact the Practice as noted on our website

Subject Access Request (SAR)

Patients have the right to access their personal data, if you wish to make a written request this can be done through the surgery e-mail address.  

Berwick Surgery Mission Statement

Every patient matters to us.

Our Mission is to provide high quality patient care which is timely, considerate and responsive in improving the health, well-being and lives of those we care for. 

Corona Virus 

If you have recently returned from abroad or had close contact with someone who has and are experiencing flu like symptoms please.  DO NOT come to the practice. 

Please call the practice for advice 

(Site updated 02/04/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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