How to book a blood test for children under 12 years of age:


-Book via Swiftqueue Registration must be completed in full and confirmation of the booking received before attending.


-For those that do not have internet access, and also for children who have learning disabilities, call Children’s Outpatients on 01708 435289


-Children with special needs should ONLY be booked on a Monday.


-Bloods for genetic testing should be booked before 11am and no genetic bloods on a Friday

National Patient Survey (Jan-March 2017)








The Practice undertook a review of the National Patient Survey. We looked at all areas that the practice scored highly in and shared this with the practice team.


We also looked at areas for improvement. We then created an action plan and review dates for these actions.


This was all shared with the whole practice team on 16/01/2018


The number of surveys sent out was 263 with the number of responses being 104. This gave our practice a completion rate of 40%



What the Practice

does best



Review date

70% of respondents find it easy to get through to this surgery by phone


National average is 70%

July 2018

84% of respondents describe their overall experience of this surgery as good.


National average is 85%

July 2018

89% of respondents find the receptionist at this practice helpful


National average is 87%










Area for Improvement



To be completed by:

Getting through by telephone system

70% find it easy to get through to this surgery by phone

Training for receptionist to answer calls promptly. Patient self check-in board in place to ease off pressure from receptionist who can be dealing with answering telephone calls

Review date March 2018

Waiting time to be seen

46% feel they don’t normally have to wait too long to be seen

All Clinicians to start their clinics promptly so that there are no delays in seeing patients.


Review Date March 2018

Treating them with care and concern

77% say the last time they saw Nurse was good at treating them with care and concern.

More Nurses appointments available now to improve service and give 100% care

Review Date March 2018

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