This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Appointments

appointment_1

IMPORTANT UPDATE

APPOINTMENT SYSTEM CHANGES DUE TO CORONAVIRUS (COVID-19) PANDEMIC

We have taken the decision to change our appointment system and how we make appointments. This is to ensure we continue to look after our patients in the safest possible way. We are following advice from NHS England, Public Health England and the Health Secretary.

From Monday 16th March we have now suspended and changed how we make appointments for future bookings to ensure we are prepared and you are protected.

You will now ALWAYS be called by a clinician BEFORE your appointment is booked at the surgery.

Please do not come to the surgery to make an appointment, INSTEAD call or email us as explained below:

WHAT IF I ALREADY HAVE AN APPOINTMENT?

If you already have an appointment booked with us - don’t worry, the appointment has not been cancelled but you may receive a call to see if your problem can be dealt with over the phone. If you need to be seen following the phone call the clinician will arrange an appointment.

 

WHAT IF I AM FEELING ILL AND THINK I HAVE CORONAVIRUS COVID-19?

If you are worried you may have Coronavirus (COVID-19) then you should cancel your appointment with us by phone (do not come into the surgery) and call 111 for advice and help.

Symptoms of Coronavirus commonly include fever, a persistent cough, shortness of breath, as well as other flu-like symptoms.

In accordance with the Prime Minister and Chief Medical Officer’s speech on Wednesday, 12 March, anyone with a new persistent cough and/or high temperature is now advised to self-isolate for seven days.

IF YOU ARE FEELING ILL AND ALREADY HAVE AN APPOINTMENT:

If you already have an appointment booked with us - don’t worry, the appointment has not been cancelled but you may receive a call to see if your problem can be dealt with over the phone. If you need to be seen following the phone call the clinician will arrange an appointment. If you come to the surgery please do not be alarmed if the doctor or nurse seeing you is wearing a mask, gloves or taking other precautions.

IF YOU FEEL ILL AND NEED AN URGENT APPOINTMENT BUT DON’T YET HAVE ONE:
If you think your problem is urgent and you need to be seen, please call the surgery as you normally would. The practice is OPEN and you will be triaged as soon as possible.


WHAT IF I HAVE AN APPOINTMENT BUT WANT TO AVOID COMING TO THE SURGERY?
If you have a routine appointment and are feeling well, but wish to avoid coming into the surgery (which we recommend) please:

Cancel the appointment online

Call the surgery and ask them to book you a telephone appointment instead.

Email the surgery (berwicksurgery@nhs.net) with the subject heading “PLEASE EMAIL ME WITH ADVICE”
Please include your name, date of birth and the first line of your address. Then ask for your appointment to be cancelled, detailing your problem, so we can answer you either by return email or a telephone call. If you have a rash, for example, you can send us an email with a photo of the rash, including some information, and we can respond with advice.

 

HOW DO I MAKE A NEW APPOINTMENT OR GET HELP FROM THE SURGERY NOW?

If you think your problem is urgent and you need to be seen, please call the surgery as you normally would. The practice is OPEN and you will be triaged as soon as possible.

For non-urgent medical matters we are still able to care for you. However, we need to do things slightly differently to protect you from Coronavirus. For all of the services listed below please email or call the surgery – WE ARE OPEN AND HERE TO HELP:

Telephone and face-to-face appointment

 Email advice

Appointments for blood tests, any other tests, dressings, wound care, smears, family planning, vaccinations or other routine procedures

Any medical and medication advice or queries.

ALL YOU NEED TO DO IS:

Call the surgery on 01708 520830, but emailing might be quicker and easier at busy times

Email the surgery (berwicksurgerynhs.net) with your request in the subject heading or, for example, include:

PLEASE BOOK ME AN APPOINTMENT FOR A BLOOD TEST OR TEST

PLEASE BOOK ME A FACE-TO-FACE APPOINTMENT

Please include your name, date of birth and the first line of your address Please give some detail about why you need the test, appointment, dressing etc. as this will really help us direct you to the best available clinician. You will then be called back either by a receptionist or a clinician to book the appointment or discuss your appointment

Please attach photographs if helpful i.e. of rashes etc.

VIDEO CONSULTATIONS:

We will soon be sending details of how you can book a video consultation with a doctor or nurse.

Consulting your Doctor

You can book your appointments yourself by registering for online services, or you can telephone us or pop into the surgery to book your appointment. Please inform the receptionist if you would like a longer appointment for more than one condition.

Emergencies

To call your doctor in an acute emergency phone 01708 520830 during the following hours:

8:00am - 6:30pm Monday to Friday

The receptionist will take appropriate action to contact a doctor immediately, where needed.

Consulting your Nurse

You may make an appointment by phone to see the Practice nurse.

Telephone Advice

If you would like medical advice from the doctor or nurse please call 01708 520830 and explain this to the receptionist. Usually this will be between 11.30am and 12 noon.

Online Appointment Booking

Due to the current situation with the Coronavirus patients will not be able to book an appointment using the online facility as all patients will now need to be triaged. 

If you are a patient aged 16 years or over, you can now book a routine 10 minute appointment with your GP using our internet booking service via the link at the top of this page.  Once registered for the internet service you can also order repeat prescription items.

If you haven't registered yet you will need to visit our reception desk to sign up for the service. You will need to do this yourself in person and bring with you some form of ID such as photo driving licence or passport.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Travel Vaccinations 

Please ensure you book your appointment well in advance of travel, as appointment pressures may result in us not being able to carry out the vaccinations at the surgery if booking at short notice. 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website